Privacy Policy

This is important information We would like to share with You, and We encourage You to take some time to read through this page to familiarise Yourself with how We use the details You give to us. This Policy is part of Our terms of use and by entering Our Website You agree to be bound by Our Terms and Conditions.

Our Privacy Policy is all about how We collect, use and store Your personal information being all the things We know about You. Your information is of the utmost importance to us and it is Our philosophy to be honest and transparent about how We handle it.

This Policy may change from time to time and the latest version will always appear on Our Website. By continuing to use Our Website, You automatically agree to all updated versions. If We make material changes to this Policy, We will notify You here, by email, or by means of a notice on Our home page. Your continued use of the Site after We post a revised Policy constitutes Your acceptance of the new Policy and its terms.

Why We collect personal information

We are no ordinary organisation. We care about Your well being. We aim to collect and use Your personal information in ways that provide life changing transformative products and services to You.

Other reasons We collect personal information are to:

  • understand You, and how We can meet Your needs now and in the future;
  • develop and evaluate products;
  • focus Our advertising with more relevance to You;
  • best manage Our business; and
  • comply with Our legal obligations.

What We collect

We will not automatically collect Your personal information when You simply visit the Site although Our servers will record certain information automatically. Your personal information including Your email address and other personally identifiable information when visiting the Site will only be collected by Us if and when submitted by You. We will not sell or provide Your personal information to third parties. We may use Your personal information to communicate with You where You have provided us with this for specific purposes. You can ‘unsubscribe’ at any time to such notices. Details of how You do this are set out in each notice.

If You post any personal information in chat areas or notice boards, then it is in the ‘public domain’ and will be collectable and usable by any party and may result in unsolicited messages from other parties and this is out of Our control. We are not responsible for any personal information You choose to submit in these forums. If You provide to us directly, or You choose to post on the portions of the Site that are viewable by others, any comments, ideas, or suggestions that are accompanied by Your name (which is personal information) We may use Your comments, ideas, and suggestions, and Your name, for Our marketing purposes without compensation or acknowledgement of any kind.

Links to and from other sites

This Policy applies only to information collected by the Site. The Site may contain links to and content from other third party Websites which may collect Your Website usage information and information that identifies the computer or device You are using. We are not responsible for the privacy practices or the content of non-affiliated Websites as they are not under Our control and We are not responsible for the content or transmission of any such linked sites. We do not endorse any link made available through the Site that is a non-affiliated Website. We encourage You to read the privacy policies of each and every Website visited when linking directly from the Site.


Cookies are small files that Web sites transfer to Your hard disk. They can do things like tell the Site what pages You visit, and Your preferences, so that You can receive a more personalised service. You can set Your browser to refuse cookies, or to warn You before accepting them. Our Site pages may place a “cookie” in Your browser files. These do not contain any personal information. No cookies are used for any sites specifically designed for and aimed at children under 18 years of age.


We may use Your personal information to send You advertising that is customised or more relevant to Your interests, characteristics or general location. This doesn’t necessarily mean You’ll get more advertising. It just means that the advertising that You see will hopefully be more relevant to You.

The Site may use third parties to serve advertisements on the Site or third party analytics service providers to evaluate and provide us with information about the use of the Site and viewing of Our content. These third parties may set and access their own cookies, Web beacons and other tracking technologies on the device You use to access the Site and track certain information regarding users of Your device through a device identifier. These third party cookies, Web beacons and other tracking technologies are set to, among other things: help deliver advertisements to You that You might be interested in; prevent You from seeing the same advertisements too many times; and understand the usefulness to You of the advertisements that have been delivered to You. Any images (or any other parts of a Web page) delivered by third parties in association with third party cookies may serve as Web beacons, which enable third parties to carry out the previously described activities. Third party cookies and Web beacons are governed by each third party’s specific privacy policy, not this one.

Updating personal information

We aim to do Our best to keep the personal information We hold about You accurate, up-to-date and complete. If You think Our records need to be corrected, or if you have any concerns or complaints in relation to Your personal information that We hold please contact Us at  You may also request that We provide you a copy of all personal information that We hold about You and/or request that We delete all personal information We hold about You other than information We are legally required to retain.

Under 18

We advise that any persons who are responsible for children under 18 years of age should supervise their children’s online activities and may consider the use of control tools available from online services and software manufacturers that help provide a children-friendly online environment. These tools can also prevent children from disclosing online any personal information without parental or carer permission.


If You are a member or user, when You access this Site You may obtain access to features that request or contain personal information, such as e-mail. Additionally, We may specifically ask for information about You when You sign up to use Our services to allow us to provide services or content to You. We may also use that information to let You know of additional products and services about which You might be interested. At any time, You can opt out of receiving such information when You sign up for any product or service by contacting info@the

We will not use or disclose information about Your individual visits to or usage of this Site or personal information personal that You may give us to any outside companies other than in accordance with this Privacy Policy. We may share such information in response to a legal process, such as a court order or subpoena, or in special cases such as a physical threat to You or others.

We will take reasonable steps to protect Your personal information. We accept no liability for any unauthorised access to this information. Under Australian Mandatory Breach Privacy Laws we must notify you if We become aware of any unauthorised access to Your personal information.

Public information

If You engage in social networking through the Site, such as creating a public profile, sharing Your own content, and inviting others to connect with You, then this information is in the public domain and as such is out of Our control. This Policy does not apply to any such information and We are not responsible for the accuracy, use or misuse of any content or information that You disclose or receive through the Site.

Storage and transfer of information

All information We collect will be transferred and processed in accordance with the data protection laws in Australia which may differ from the country You are located in. Any information You provide to us or We obtain as a result of Your use of the Site that is shared with Our affiliates or vendors may be transferred to, processed, and stored at locations outside of Australia and will be subject to applicable privacy requirements under law in Australia and in the country in which such affiliates or vendors are located. By using or providing Your information to the Site You consent to the collection, transfer, storage and processing of Your information in this manner.

Contests and promotions

We may offer contests, and other promotions (Promotions) through the Site that may require registration. By participating in a Promotion, You agree to the terms, conditions or official rules that govern that Promotion, which may contain specific requirements of You, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use Your name, voice and/or likeness in advertising or marketing associated with the Promotion. If You choose to enter a Promotion, Your personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

Agents and Service Providers

We may use a credit card processing company when necessary to bill for products and services. We may use other third parties to provide shopping services, and to assist with providing a community environment/social network, on Our Site. When You sign up for Our services We will share Your personal information that is necessary for the third party to provide those services. These third parties are prohibited from using Your personal information for any other purpose.

Getting in touch

We recognise that Your personal information is important to You, so please let us know if You have any questions or concerns about this policy or Our practices. If You have any questions about this policy, please contact us at the address or telephone number listed below.

Harmony Balance Health

7/3 Grosvenor Pl, Brookvale NSW 2100

043 129 7010

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